Business Process Outsourcing / Recurring Projects

Business organization that  provides outsourcing services continue every months, such as handle and manage tax documents & data processing. The services included both trade & non trade division for each bank partner. 

• Citibank

PUNDI Provides Outsourcing Service to handle and manage Tax Document & Data Processing Services for Citibank's corporate clients, The services cover for trade and non-trade division of citibank. Pundi located its resources in Citibank's clients sites as well as open new office.

• Standard Chartered Bank

Pundi provides Outsourcing Service to handle and manage Tax Document & Data Processing Services for SCB's corporate clients. The services cover for trade, excise and tax division of SCB, which located in Jakarta, Surabaya, Medan and Denpasar.

IT Solution

In a banking application architecture environment, mainly there are three different layers that the
financial institution have in their application infrastructure namely back office, middle office, and front office. We are proposing a unique focus by providing:

Back office application where the financial institution’s legacy system application is running namely Core Banking, Treasury, Payments Processing, Credit Card.

Front office application is all the customer touch-points takes place. Front end application such as: web branch delivery, CRM, Internet banking, Financial Advisor.

Middle office application (e.g. loan origination systems, collections, cash management, trade finance, remittance, wealth management) is essential to leverage legacy back end (e.g. mainframe) applications with distribution channel (e.g. client/server) applications and to providing for communication across heterogeneous platforms.

But nonetheless, though Banks were equipped with comprehensive sets of their application infrastructure, Banks need to serve their customers in 24/7. It will be enabled by service distribution strategy through delivery channel i.e. ATM. Then, serving the Banks through this strategy, we also propose outsourcing services, which consist of:

• Hardware ATM and Maintenance

Provisioning hardware ATM itself, First Level Maintenance (Minor Default) and On Call Maintenance (Major Default).

• Site Infrastructure

Providing material and accessories for PMS, LAN, Cabling, grounding (Isolation Transformer) on location and UPS for reserve electricity.

• Connectivity

Provisioning connectivity of ATM' s network communication to host or any other switching.

• Security System

Providing security device of CCTV Camera and CCTV monitoring itself.

• Switching (Hardware and Software)

As an integrated part of the services, our solution service provide two big components, they are hardware and software. In Hardware, it consists of Server for Host switching, interface (if required), UPS, Genset, cost of upgrade and its Disaster Recovery. In part of software, there are switching, license, and also operators for operating the switching itself.

• Human Resource

Providing Maintenance and performance, Cash Handling, ATM Monitoring, Management Information Reporting, Recons and Settelement for internal transaction and for 3rd party, also Customer Relationship Management or Marketing.

• Logistics

Including supplies (supporting parts), cartridge and ribbon.

• Others

Including cost of replacing ATM cassette (both currency dispenser or reject dispenser) and standby cost of maintenance if there is a damage due to vandalism and provisioning ATM insurance.

Banking Product Segmentation:

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